trioiv.blogg.se - Rocketdocs frederick md

#ROCKETDOCS FREDERICK MD UPDATE#
#ROCKETDOCS FREDERICK MD SOFTWARE#

An absolute – the candidate must be trustworthy. The successful candidate will possess the following Attributes, Qualities and Characteristics: Candidates who have RFP experience should highlight such Bonus: we like employees who know what our customers are going through.

#ROCKETDOCS FREDERICK MD SOFTWARE#

Expert at Microsoft Office Suite, Google Apps, Salesforce and help desk support software.

Critical thinking and problem solving skills with keen attention to detail & adherence to deadlines.

Self-motivated and able to thrive in a results-driven environment.

Bachelor's Degree in appropriate field of study or equivalent work experience.

Excellent verbal and written communications skills.

Excellent listening, negotiation, and presentation skills.

Proven ability to manage and prioritize multiple projects at a time paying strict attention to detail.

Experience in delivering client-focused solutions based on customer needs.

Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.

Proven customer service/account management, preferably with a SaaS application.

Liaise between the customer and internal teams Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships

Monitor and analyze customer's usage of our product

#ROCKETDOCS FREDERICK MD UPDATE#

Update job knowledge by participating in educational opportunities reading professional publications maintaining personal networks participating in professional organizations Communicate clearly the progress of monthly/quarterly initiatives to stakeholders Ensure the timely and successful delivery of our solutions to meet the business needs of each customer

Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors Identify and close new business opportunities with customers, building long term partnerships Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis Simply – retain and grow revenue with customers while ensuring they are delighted with the relationship In addition to the responsibilities above, the CSM will need to communicate the benefits of the new platform (along with features) and guide customers to migrate as soon as practical. RocketDocs recently launched a new version of our platform and our current customers are actively migrating or will in 2022. The CSM will ultimately be measured on retention, expanding business with their assigned customers and customer satisfaction. The CSM will “own” a subset of our existing customers and will be responsible for deeply understanding their needs, ensuring reliable delivery of our platform products and services, seeking revenue growth opportunities, expanding our footprint more broadly in the enterprise, annual renewal process, and ensuring customer satisfaction. Ideally located near Baltimore Maryland, though working remotely is an option for the right candidate. RocketDocs – Customer Services Manager (CSM)